Product Information
Manufacturer Part Number: 35804
Shipping Weight: 3.0 lbs
Description
If the availability of your rackmount network storage equipment is critical to your business, upgrade your base service with an Iomega service plan. It ensures 24x7 access to Iomega's technical experts and next-day onsite hardware service.
Product Details
Product Type: Service
Service Availability Days: 7
Service Availability Hours: 24
Provided Support: Phone Support
Service Type: Maintenance
Service Location: On-site
Service Main Type: Maintenance
Service Sub Type: Electronic and Physical
Service Characteristic: Parts & Labor
Service Response Time: 4 Hour - Replacement Kit
Manufacturer Website Address: www.iomega.com
Product Supported:
Iomega StorCenter px12/3TB Series Rack Servers
Service Availability: 24 x 7 Phone Support
Service Details:
- Iomega technical experts will quickly identify the cause of the problem and provide a solution
- Service Plan Technical Support: Phone and email - 24x7 (after hours in English) with priority routing
- If Iomega determines that your product requires hardware replacements we will dispatch a service provider to repair or replace the affected hardware
- Onsite services include component next business day replacement parts
- 4-hour service covers the strategic parts kit
- All other parts are next business day
- Strategic Parts Kit is on-site kit is part of the Premium Service plan
- This kit includes replacement hard disk drive with HDD tray, replacement power supply and spare fan
Service Duration: 3 Year
Service Name: Premium - Extended Service Plan
Service Description: 24x7x4 Hour