Product Information
Manufacturer Part Number: 003898MIU
Shipping Weight: 1.0 lbs
Description
Extended warranties help protect your investment and assure you that the Ricoh Customer Support center and Service Representative staff will be available to you for multiple years.
Product Details
Product Type: Service
Service Availability Days: 5
Service Availability Hours: 12
Provided Support: Phone Support
Service Type: Replacement
Service Main Type: Replacement
Service Sub Type: Electronic and Physical
Service Characteristic: Parts & Labor
Service Response Time: 24 Hour
Manufacturer Website Address: www.ricoh-usa.com
Product Supported:
Service Availability: 12 x 5
Service Details:
Ricoh Customer Technical Support Center:
The Ricoh Customer Support Center (800-Ricoh-38) is a dedicated support center for customers seeking warranty support for devices purchased through the IT distribution channel. Hours of operation are Monday - Friday from 8 AM to 8 PM EST. Ricoh will assist the caller and will validate support entitlement by serial number for devices requiring On-Site service. Additionally, frequently asked questions are available online at www.ricoh-usa.com/support/knowledgebase.asp.
Advanced Exchange:
For those products that offer Advance Exchange as a Standard Warranty, the Ricoh Customer Support Center will attempt to diagnose and resolve technical defects via telephone. If the Ricoh Customer Support Center determines that the repair cannot be accomplished over the telephone, a like replacement product will be shipped at no charge within 24 hours. The original unit must be returned in accordance with the instructions provided inside the replacement product carton.
Service Duration: 1 Year
Service Name: Advanced Exchange
Service Description: 12x5x24 Hour