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Iomega Corporation 35804 Iomega Premium - 3 Year Extended Service Plan

Iomega Premium - 3 Year Extended Service Plan

by Iomega Corporation





Discontinued

Product Information

Manufacturer Part Number: 35804

Shipping Weight: 3.0 lbs

Description

If the availability of your rackmount network storage equipment is critical to your business, upgrade your base service with an Iomega service plan. It ensures 24x7 access to Iomega's technical experts and next-day onsite hardware service.

Product Details

Product Type: Service

Service Availability Days: 7

Service Availability Hours: 24

Provided Support: Phone Support

Service Type: Maintenance

Service Location: On-site

Service Main Type: Maintenance

Service Sub Type: Electronic and Physical

Service Characteristic: Parts & Labor

Service Response Time: 4 Hour - Replacement Kit

Manufacturer Website Address: www.iomega.com

Product Supported:

Iomega StorCenter px12/3TB Series Rack Servers

Service Availability: 24 x 7 Phone Support

Service Details:

  • Iomega technical experts will quickly identify the cause of the problem and provide a solution
  • Service Plan Technical Support: Phone and email - 24x7 (after hours in English) with priority routing
  • If Iomega determines that your product requires hardware replacements we will dispatch a service provider to repair or replace the affected hardware
  • Onsite services include component next business day replacement parts
  • 4-hour service covers the strategic parts kit
  • All other parts are next business day
  • Strategic Parts Kit is on-site kit is part of the Premium Service plan
  • This kit includes replacement hard disk drive with HDD tray, replacement power supply and spare fan

Service Duration: 3 Year

Service Name: Premium - Extended Service Plan

Service Description: 24x7x4 Hour