Home > PCs & Laptops > Computers Notebooks > Warranties > Item#:94636

Hewlett-Packard UQ877A HP Care Pack Hardware Support

HP Care Pack Hardware Support

by Hewlett-Packard





Discontinued

Product Information

Manufacturer Part Number: UQ877A

Shipping Weight: 0.1 lbs

Description

Increase equipment availability and productivity with high-quality on-site and remote support for your HP hardware, as well as selected multi vendor equipment. This flexible HP Care Pack packaged service covers desktops, workstations, servers, notebooks and laptops, network equipment, and printing.

Product Details

Product Type: Service

Provided Support: Phone Support

Service Type: Maintenance

Service Location: On-site

Service Main Type: Maintenance

Service Sub Type: Electronic and Physical

Service Response Time: (Next Business Day)

Manufacturer Website Address: www.hp.com

Product Supported: HP Notebook

Service Details:

Remote problem diagnosis and support:

  • HP Services uses electronic remote support tools to isolate your problem and facilitate resolution
  • Next business day on-site response:

  • For issues that cannot be resolved remotely, an authorised HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window
  • HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary
  • Your coverage includes all required parts and materials
  • Escalation management:

  • Established escalation procedures enlist specialised expertise from HP and selected third-parties
  • Service Duration: 2 Year

    Service Name: Care Pack Hardware Support

    Service Description: Next Business Day